The Burger pack had all tried Hero Burger at various times and experienced various stages of satisfaction. Much of the success seems to depend upon the location. Hamburglar was vehemently not a fan and leery to try again, however I had always had great experiences at my First Canadian Place location. In fact, I was always the envy of the lunch room crowd with my thick juicy burger, dripping with burger goo, and yummy fresh cut fries. Burgermeister and I had both tried the Toronto General Hospital location and it was definitely lacking. Perhaps it's the 'hospital smell' that doesn't go with burger, but our separate experiences at this locale left us with a dry burger and blah tastebuds; however, very nice counter staff.
Burgermeister and I tried the Church St. location. Both of us had a good experience here, however the counter staff is infamously unpleasant. They're not downright rude, they just look like they'd rather be somewhere else. We both were perfectly satisfied with our meals. What I do like about Hero is the plethora of toppings available, including different kinds of cheese, and the option of a whole wheat or thin bun. They also have good basic sides, like fries, onion rings or poutine. They also carry fresh made milkshakes. I'm always a sucker for this! The burgers are fresh and juicy, and the Hero sauce is very nice. Burgermeister had a Canadian version, which includes Bacon, cheddar and Hero sauce. He was very happy with this combo.
All in all, Burgermeister and I would give Hero a 7 to 7.5 rating, or 2 1/2 mmm's. (mm mm m?)
Unfortunately, it does seem to depend on location. I think that they may have over-franchised, and this has caused a decline in quality. For now, I am going to reserve my burger eating for
smaller, less famous joints.
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